Hello,
A member if my household messaged Huel to arrange collection of all the Black Cookies and Cream that is the new recipe as they hated it.
Huel organised the return.
DPD stayed they came and we said there was nothing to return, a lie on both counts.
Now Hule CS is not returning messages.
Ah, that really doesn’t sound right. I’m sorry you’ve had such a frustrating experience with this.
Would you mind dropping us a DM with either your order number or the email address linked to your account? I’ll get it flagged with our CX team so they can take a proper look into what’s happened with the return and the DPD collection.
I know you’ve already reached out by email, and I’m sorry you’ve been left waiting. The team’s currently working through a much higher volume of contacts than usual, so replies are taking longer than any of us would like. That said, I promise no one’s intentionally being ignored.
Once you’ve sent your details over, I’ll make sure the right people are aware 