Long time user, first time complainer

First time i have had to complain. Luckily it’s not the product but the delivery/packaging. The box was fully closed but not sealed, looks like the driver placed it so it looked as though it was fully sealed.

See DPD’s pic of the delivery!


Hey Darren, thanks for the message. Sorry to hear your delivery wasn’t up to scratch.

It would be great if you could drop the team@huel.com a message about this (or head to WhatsApp, Facebook Messenger for a more instant response). The team there will be able to log this against your order, pass it on to the right people who can track why the packaging was unsealed and make the right adjustments.

We generally only use the forum to have conversations and debate about Huel topics. The forum isn’t the best space for customer experience queries.

Hope that makes sense.

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Will do Tim, thanks.