Packaging concern


#1

Received my Huel package and very excited to use it :slight_smile: however, my plastic components (shaker and scoop) where smashed in the box :frowning:


#2

Drop them an email and they’ll sort it.
@TimOfficialHuel


#3

Take a photo of them as well


#4

Emailed them just now (3rd time lucky?)
It’s not their fault, the delivery driver more than likely


#5

Pretty good going to smash the shaker and the scoop.


#6

Knowing DPD drivers he/she probably drove over it…


#7


#8

They certainly did a number lol

All sorted now :slight_smile:


#9

So sorry to see that. The team will get a new load out for you as soon as they can, I’ve no doubt. Sorry for any delay in responding.


#10

New one arrived today :slight_smile: many thanks to Charlotte, who dealt with everything :slight_smile: much happy!


#11

So pleased to hear that. Sorry again, hope you can now start enjoying and experimenting with Huel!

Will lock this now since it’s resolved.


closed #12