I don’t know why we bother. That video took a lot of hard work and effort. Merry Christmas.
This is suppose to be the season to be jolly.
I like to see a company our size that does a better job.
1 Like
I think you’re talking bollocks. The advert is professionally made which in itself is hard to do and by and large will be helpful to new users. You have to kind of find your own way with Huel. Taking in all the ideas and seeing what works for you and I think the video delivers on that.
3 Likes
Thank you @Coup
I know you are talking bollocks.
You asked what we thought, I didn’t realise the answer was dependent on what time of the year it was.
Happy Christmas Julian and the Huel team! You know we are all proud of you 
1 Like
Sorry pal, but this just screams childish. You asked what people thought, you got a few answers (whether you/I agree with them or not, they’re people’s opinions).
Also, the reason you bother, is to further your business. You didn’t make the video for most of us here on this forum as I assume the majority of us know the simple steps involved in the video.
That said, the video has good points and bad points to it. And I believe if people post constructive, thought out criticism then it’ll help improve future ones. I’ll comment again when I’m not about to head to sleep.
4 Likes
Dear Julian,
I really don’t think it is in your best interests, or in Huel’s best interests, to react defensively as though you personally are being criticised. If you want people to give you their true honest opinion, you simply have to man up and let them tell you. If you get hurt and defensive and attack the messenger, then you only rob yourself of very useful, helpful feedback people on this forum would have given you. I’ll bet lots of people WOULD have given their honest constructive feedback, but now will not bother simply because based on the above, they will expect you to react badly, rather than say, “Thank you for your opinions. All opinions are valued whether I agree with them or not.”
5 Likes
I agree terriann. I love the product & thought that while the video looked professional & some of the criticism in this thread is unfair, it was somewhat confusing in respect of quantities. Assuming it was scripted, we could possibly have suggested some changes to help, though I appreciate if it’s too late into the production to make changes at that level.
It’s natural to feel defensive about one’s product & certainly one’s business but in my limited experience one does need to try to take a step back & listen to criticism, even when it’s unfair, as it might contain important elements of truth.
I used to be in software design. User criticism is harsh in the extreme & often unfair, but essential. The problems with the promo video remind me of those with software documentation when the docu author is the software dev. It’s easy when you’re close to & deeply familiar with a system to be unable to assess the needs of a potential user who is unfamiliar with it in respect of explanations, documentation, tutorials & so forth.
All the best to everyone & season’s greetings to all. Sláinte.
2 Likes
Hi Michael_Rozdoba,
I started corporate training 20 years ago, and launched myself into the field without ever having spoken in public before or ever having taught before and absolutely NO experience, just a passion for the ‘Conflict Management’ course I wrote myself on how to deal effectively with conflicts.
Having told my students to be very VERY grateful for all criticism, regardless of the lack of skills of the giver, or the un-resourceful emotional state of the giver, I practiced what I preached, and last session of the day, I pointed to a pile of ‘peel and stick’ address labels, 3" x 2", and a pile of pens and said;
“Please give me any feedback you like regarding me personally and me as a trainer. You can be as cutting and cruel as you like, or you can sing my praises and lavish compliments, the only rules are that you be genuinely honest. I’ll turn my back so I can’t see who is writing what, while you can all read what everyone else is writing, and you when you’re done, stick the stickers on my back. When you’re all finished, one of you help me remove all the stickers and stick them on my file so I can read them, and my reaction and grateful acceptance will teach you how it’s done.”
It worked a fantastic treat! I learned very quickly exactly what I did wrong and what I did right, and I am so thrilled I did that, because it enabled me to become a captivating international master trainer in a very short time, which eventually earned me a small fortune. My students taught me how to be excellent! That was a lucky consequence I hadn’t realised at the time of designing that exercise.
3 Likes
Hey Julian, I think pointing out even more that these are just some inspirational tricks, to be complemented with the rest of the info would relief the detail/accuracy criticism.
I think this video is shiny, inspirational and saves a new user the time of reading through all of the material you send and reading through a lot of forum wisdom/asking the same common questions over and over again.
In terms of criticism, probably repetitive, but a short intro to what’s in the video could help. It can still be added. Something like: “Hi, I am a youtuber and an experienced Huel user and here are some general little tricks which could help you start with Huel”
I[quote=“Michael_Rozdoba, post:29, topic:4851”]
I used to be in software design. User criticism is harsh in the extreme & often unfair, but essential
[/quote]
I’m currently in IT development and generally find that during the dev process, the opening round of polite praise is something to be acknowledged graciously, but I’d rather just get down to the business of finding out what I need to fix and improve. So, when giving criticism myself, I suppose I do have a tendency to skip the niceties and just get stuck into it, forgetting that people generally like a spoonful of sugar first.
Conflict management, I should look into that.
I’m sorry to have been a downer.
3 Likes
I wonder if Julian has been working too hard?
I don’t understand how people have such a hard time working out what the portion sizes should be. They clearly state them on the bags and with a £5 digital food scale a child shouldn’t have a problem measuring it…
3 Likes
I like it, it’s informative - does the job for me 
1 Like
Good video. May I suggest cutting to a graphic of the scoops vs mass vs calories tables in the bit where you explain how to measure.
Also if you mention the gluten free version and the bars you will be covering all the bases
1 Like
@Marc1972 you are a wise man, great suggestions.
No problem, best of luck
1 Like
Nice video, congratulation. I know it’s a lot of work.
And I like the kitchen, with all Huel metal bottles on the wall! See, you’re not out of stock, you still have tons of them!!! 
1 Like
@Raymondcal thank you for the kind comment.
Well spotted, we do have a few, unfortunately there is a problem with the threads so they are no up to standard to be sold. We have ordered them from several places and the same problem each time.
Well the video looks professionally made, the guy should be a Blue Peter presenter - he belongs on television. But the instructions are pretty ridiculous. How many silly little “edge cases” can you fit in one video? The mixing process? What?! 4 part 5 part… what? Really?! Who does this?
“Dunt the bag” lol - How about you made a bag that doesn’t contain internal pockets? No “dunting” required.
And the Ice-Barrier? Uhhh its a MIXER, not an ice barrier.
Instructions on shaking the damn thing too? Its like the hokey koky… Tbh I find that throwing a pinch of salt over my left shoulder, and then rotating on the spot twice clockwise then three times anti-clockwise then farting results in perfectly mixed Huel.
1 Like