Poor Customer Service1

Feedback
1

Dear Huel

I placed an order 8026005 on 25th July which has still not arrived. DHL are unable to track the parcel / give an update and your customer services despite multiple emails last week and again over the weekend do not reply. I am now out of Huel. As this isn’t the first time I have had issues with CS and poor comms please refund in full and close my account.

Such a shame as have enjoyed being a customer but this is just basic CS. No product sent, money taken in full and then just ignored.

Thanks Dave

2

I have passed this over to our CX team now to get this looked into for you.

Anything else I can help with, please let me know.

3

Hi Mark. Finally I have had a reply so seems this forum is the only way to achieve this rather than via your CS email which is poor. An other of resending the items out and then a £25 voucher just isn’t good enough. I’ve had to order from proteinworks which arrives today so the voucher doesn’t even cover that. Very poor.