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#1

I’ve not been able to cancel my order,
I’ve sent two requests:

#21200
#21202

One via email and one via the webpage and you still haven’t got back to me.

This means I got a delivery of huel I didn’t want and I can’t edit or even cancel the next one!
I’m not expecting the world but I think basic functionality of being able to change an order is kind of a must.

Next step will be contacting the bank to get my money back.

@TimOfficialHuel


#2

Update is they have cancelled my subscription but 4 days too late so the previous money has already been taken. Will open another ticket.

EDIT: Request opened for refund #25816


#3

Glad to hear we’ve cancelled it all for you, I’ll the CS team to deal with your next request. Sorry for all the issues and I’m happy to say they’re resolved.