Hey there Natalie, sorry for all the problems here.
We believe that all issues regarding sub management have been sorted. To cancel subscriptions click:
Subscriptions → (View Delivery) → Edit → Cancel Sub is at the bottom
Number is here for you
See my above comments, however for anyone else reading if your order has been dispatched you cannot cancel it.
I would echo what @Bee has said, we work in chronological order. Sorry if it seemed like we were ignoring your request, the team are working as hard as they can and have a huge amount of emails.
We’re genuinely so sorry that was your experience. As described above, we were not ignoring you, just had a huge amount of emails to answer.
I’m pleased to say that we believe as of yesterday at 11 oclock there shouldn’t be anymore subscription management issues. I have just set one up and been able to change the despatch date no problem.
We do send these absolutely, please do check your spam email inboxes just incase.
Sorry again for the panic this caused you, I’m confident the issues are resolved.