We made an error.
Some of you may have received an email from us suggesting a new order was on its way to you.
Please don’t worry this was a system error and an order is not on its way to you, nor have you been charged. If you have received this email then there is no need to email us about it.
If you have emailed us about a separate issue, we may be a little slow off the mark to answer your query. This is because this glitch affected a large number of our customers, several of whom have contacted us. This combined with our already high January volume has lead to a very, very full inbox and a very, very busy team.
Thank you for your understanding!