This update applies to those ordering to the UK from September 3rd.
New cut off is 9pm
Our amazing UK fulfilment team are now working 7 days a week instead of 5 This means that if you order before 9pm Monday-Friday, it will arrive the next day.
Yes that includes Saturday! So if you order on Friday at 8:30pm your order will be delivered Saturday
Although orders won’t be sent out on Sunday, they will be picked and packed ready for a speedy departure first thing Monday
There will be a customer service team member working 10-4 Sat/Sun for any customer service inquiries
If you order after 9pm on Friday, it will come on Monday
Those ordering from the Highlands and Islands will still experience the additional day of transit time (as you always have)
This applies to orders above £20. Anything below is sent via Royal Mail 1st Class and could take 5 working days - but usually is much less
There will still be an option for Saturday delivery at checkout, this merely allows you to specify your parcel to arrive on Saturday. This is useful for those that work away during the week. There is an additional £2-£4 charge for this - no change here
We hope you’re as pleased as us about this Here’s to Hueling through the weekend
Hi Tim, would be awesome if there were also delivery-improvements for orders from the German store. It usually takes 2-3 full days until the order is handed to UPS and another 2-3 days until it’s delivered. I really miss the days when it was delivered directly from the warehouse in UK to Austria - was much faster…
Unfortunately @Tim_Huel it would appear that the fulfillment centre didn’t get the recent memo. I placed an order last night just after 7pm and I have just got the delivery email saying that it will be dispatched today for delivery next Tuesday(which I understand due to the bank holiday). The thing is that I could have placed the order before 7pm but that would have meant rushing home from work and then going to pick my kids up but because of your announcement I did it the other way round.