Hi,
I have placed an order on Mar 10 10:58AM, and was supposed to receive a delivery email this morning - however, that did not happen. I will be flying in tomorrow evening, so could you please advise me as to when could I get hold of the parcel?
I phoned you guys but the line is busy, and I also emailed you and my request (336629) has been received.
Can you further advise me as why has my order not been dispatched yet today?
Thank you,
Order: #1266633
I’m in the same boat as you, I’ve also placed an order in the morning of March 10, and haven’t heard more about it, but it should show up today.
Oh dear, we are terribly sorry about this. I have passed on your email to our customer experience team and they will make sure to resolve this for you as soon as possible.
Please get in touch via email team@huel.com or on our social channels and we will make sure to look into this for you as soon as possible, we do apologise about this.
Mine showed up a day later, so it was next next day delivery! 