Hi Huel Team
Firstly I just wanted to say thank you for your product, especially the Unsweetened and Unflavoured. You WERE one of the very few companies to offer a relatively mild and healthy meal replacement product for those of us with IBS and I certainly appreciated it having found the sweeteners in most normal shake products too much to handle. I wouldn’t say I found the flavour pouches amazing but the Chocolate Stevia is the best I’ve found of any of your competitors.
Sadly it seems that you’ve now decided that with your 3.0 formula that you’re not going to continue to produce a mild and pure version of your powder and you’re going force probiotics onto all of us. I have learned through much pain and diarrhoea that there does not seem to exist a probiotic which doesn’t make me sick. Under my hospital dietitian I’ve had some of the really strong clinically proven ones but even the milder (ineffective?) ones make me ill - even the mild stuff in Activia yogurt.
I will be putting a last order for the version 2.3 Unsweetened and unflavoured (to last me long enough to find another solution) and maybe some more flavour packs and then you’ve lost me as a customer. Given the benefit you’ve given me over the years I thought it was worth explaining just in case you happen to lose other customers over the same issue and wonder why.