Why is Huel support never answering?


#1

I ordered at the end of January Huel. They collected the money but I never received my package. I have contacted support many times but they never answer me.

Is this the level of support they want to be associated with?


#2

Probably the same answer as this?

Literally one post above you man, come on…


#3

No it is not that. I think it deserves another post. I want Huel to see this and respond to my support messages.


#4

I received my packages but got a Coffee package instead of Vanilla Original. I contacted them for a swap but also no response either.

It could be a fault of my own though (I was a little indecisive while choosing) so I am not going to pursue it. Am surprised at the lack of customer service / response though! I hope you get a response soon.


#5

Given the relative speed of response when complaints are posted on the forum (and visible to the public), I think making a separate post is appropriate when this person has been waiting since January.