I’m trying to follow the guidelines to use the support email to sort out problems, (btw, where can I find the live chat you mentioned?) I’m actually facing other problems.
I’m having problems with the charge of my orders, I opened 2 tickets, I got one answer only and after 1 or 2 days waiting (not to mention a pretty fast and a bit shallow answer).
Is there a better way to contact you guys at Huel?
Safari… the only one I didn’t check (I checked Chrome, Brave and Firefox).
You are right. The chat is working with Safari (weird). Thanks for that.
The slow answer from the support is still a problem for me
PS: I’m trying now but the chat is just the bot. If you have some questions it will redirect to the send a message window, so back to square one.
it’s a customer service teams nightmare, when things stop working normally more people contact the company and have to answer the queries which takes away from the time they could be helping hands on get things back to normal. vicious circle
I’m also having the same issues with total silence after sending several emails to email@example.com since 6 Sep. The live chat is a bot and serves no useful purpose in rectifying a short shipment problem with my order.
I’m at my wits end and hope this post reaches the right people at Huel.
We’re currently experiencing delivery delays of 4-5 days, which we do apologise for, however if you’re order is taking long than this timescale we can make sure to investigate as soon as we can. If you have dropped us an email we will make sure to get back to you about this as soon as possible. You can also get in touch via phone or by reaching out on our social media channels.