This was the second time I buy Huel and the last. The reasons are the following:
Your poor packing service. My order did not come in complete, the Natural Flavour Boost 10 Taster sachets were missing as per email sent to customer service
To my surprise, there are no scoops in either one of my bags. I did not foresee that this company was so cheap as to only send scoops in the first shipment and did not keep the ones that came with my previous order when I finished it and threw the empty bags away.
The fact that you force users to buy 2 bags. I don’t care what the reasons are, you should not force users to do that. One bag lasts forever if used as one single daily meal replacement.
Your poor customer service. 24 hours after my first email about the missing Natural Flavour Boost sachets and no one has bothered answering.
You’ve just lost a customer and I will make sure to share my experience with my co-workers. In the meantime, I hope that you will send me the missing sachets and, at least, one measuring scoop.
I look forward to a reply…at some point…hopefully soon.