Hi… I ordered 2 days ago.
Order : #1293097
Price £253.05 (£81 postage!)
Dispatch Date - March 18th 2020
Your website detected my location as Oman (Sultanate of Oman) - I am on holiday there. I changed the order details to UK - as I want the FREE UK delivery to my house in UK. I filled out my UK address correctly… but the site didn’t accept my postcode (it said a space is required). I added the space and pressed submit. I didn’t realise that when the page had refreshed (to tell my my postcode needed a space) the site changed my country to Oman again. The order has therefore been processed to Oman, instead of UK!!
My correct address is the same one as saved in my account.
You charged me £81 international postage to an address in Sultanate of Oman that does’t exist! (My UK address but with ‘Oman’ as the country).
I just got an email saying Your order #1293097 is ready to leave our fulfilment house and will be with you very soon." PLEASE CAN YOU LOOK INTO THIS??
As soon as I spotted this (within 2 minutes) I tried to call you (your answer machine doesnt work)… I have messaged you on social media (5 times).left messages on your facebook page, I have sent messages via the feedback form. NOONE REPLIES!!
Please help me!! I appreciate you are busy… but someone needs to monitor orders.
Not only is my package going to the wrong country… I have been charged international postage fees…
I need this to go to the UK!! (and get the postage refunded!)