Huel Website Inconsistencies

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1

Hello there, I noticed some design inconsistencies with your website that I wanted to share.

Issue #1
When the Huel website is snapped to one side of your monitor (Which I’m guessing is the website layout you would see on your mobile) options appear in the top left corner under “Menu” options appear such as these:
poo
When you maximize the website there is only an option in the top right this time “My Account” which are different and half of them don’t seem to work correctly.

Issue #2
Editing an order in “Subscriptions & Orders” just shows a blank screen. In the mobile version this works fine.

Issue #3
There’s currently no way to add extra scoops to your order from the main page in “Accessories” you have to add in your next order when you edit your order. This option was available before, but seems to have been removed. This isn’t an issue for new customers as you provide 2 scoops with the first order, but if you are a returning customer and they want a scoop it could become an issue.

Issue #4
There used to be an option to add a delivery note when you ordered Huel but that seems to have gone too.

I’m using the latest version of Chrome (Version 72.0.3626.119 (Official Build) (64-bit)) with Windows 10 64-bit

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2

That Yoda’s been at it again!

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3

I think they’ve done this on purpose in order to increase forum traffic and entertain @hunzas as we all know how much he loves a good thread about no scoops.

On a serious note, thanks for taking the time to list all those issues @anon88096301
I’ve also had difficulties with the new website but have been too lazy to flag up all the problems.

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4

I posted this in my thread but this button isn’t working and just unleashes a blank space on you:

Edit: I’m calling it a button but it’s really a link. It could do with being made into a button as it’s looks a bit naff just two hyperlinks next to each other.

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5

I can’t believe they would go to so much trouble, but I do appreciate the effort.

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6

Hey Luke, you’re on our old subscription system. Are you using a bookmark to go back to it? The screenshot you’ve shared I don’t believe is visible anywhere on the new account management system…

Please go to huel.com, and click My Account in the top right. Maybe clear browsing history/cookies/cache if that doesn’t work. Your account should look like this:

image
image1037×909 229 KB

Once you’re on the new account this is simple:

  • My account
  • Subscriptions
  • Drop down → Enhance your box (Add to Box button)
  • Scroll down and scoops are there :+1:

Let me know if that works.

8

Tim I am having the same trouble and I am logging in via the main site and I not using an old bookmark.

The only way to edit a subscription on desktop is to shrink the browser and use the menu which appears in the top left corner and then go in that way.

9

Thanks for the workaround! This is really stupid. We shouldn’t have to deal with this kind of nonsense, they should fix their damn website, this is embarrassing.

10

Thanks for the work around, was having issues with it the other day just showing the blank section. Thought it may have been a Chrome issue but had the same in Edge (although it let me edit one subscription but not the other). Shrinking the browser window works for me.

11

Seems only some people are having problems. It’s all working fine for me.

12

Bee have you tried a Windows desktop with a maximised web browser?

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No I haven’t. Will try my desktop shortly :+1:

14

Using desktop, Windows 7 with Chrome browser. I always have browser maximised. Working fine.

15

Am I right, saying there is no way to check the fulfillment of a certain dispatch date in a sub?
For example, order history has a 25 Feb order and next dispatch is 25 March.
Is there a way to see if the 25 Feb order is fulfilled/shipped?
Once I get a mail from DPD or UPS, it’s usually too late to change to a pick up shop if needed.

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Except you’re on Windows 7 :innocent:

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My machines are dual booted with Win10 and Win7. I usued to like Win10 when it first came out but now I prefer using Win7 :grin:

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I don’t use Windows now just my trusty Android phone, I never did like Windows 10 I much prefer Windows 7.

19

I keep forgetting to boot into Win10 and update. Really must one of these days. Will no doubt be out of action for hours :roll_eyes:

20

Tim I have recorded my computer and DM’d you a link to the video so you can see what at least some of us are experiencing.

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21

Thanks for all the information here. Having chatted with the head of engineering, we’re working on a solution. The problem is routed in too much traffic and the subscription system we use basically tripping over itself. There’s no theme to who gets the issues, but we’re already working on the solution, it seems from this thread that many are fine. I can elaborate if you’d like but that’s the top line summary.

If you need changes made then get in touch with us.

@anon88096301 my apologies for not understanding the point you were making and thanks for the screenshots. Access to the old subscription through the mobile menu was a n oversight and should have now been solved.

Any other issues beyond the ones raised here, please log them below.

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