No response from anybody at Huel / Bodyhack Ltd after several days, even though you’ve responded to other, newer posts. The product is quite good, but your customer service is very poor.
Here, let me help you with that. Here’s the response I would have written if I were you:
"Sorry that was overlooked in your order. Thanks for bringing it to our attention. We’ve put in place a process to ensure that in the picking and packing stage the comments box is checked carefully, so hopefully this shouldn’t happen again. We’ll be sure to include one in your next order."
What do you think of the reply I wrote on your behalf, the one you couldn’t be bothered to write yourselves?
Hi there Eldrin, I’ve been off for a day and have only just caught up on all the posts here on the forum, and I’m not even affiliated with Huel! I have a feeling that you might of slipped through the net here. I had a missing scoop in my package, and it was sorted out right away soon as I messaged them.
Try adding @Julian to your message, it sends him an email as well, so he can respond a bit more promptly.
As this is your second order, you must of been on Huel for a while. Any tips or ideas you’ve had that might prove beneficial?
edit As a side note, check your email that you used to sign up to this forum. They emailed me about my scoop after an initial response on here. Might have also gone into your spam folder.