Our Bars are back with a bang and throughout today we are rolling out Bar v3.1, our best Bar by far! Keep your eyes on this post and your email inboxes for news of when they’re available in your country - we’ll be emailing each region when they’re released!
We’ve made a lot of changes and have come up with a revamped Bar recipe that is soft and chewy.
WARNING!! DO NOT, IN YOUR ENTHUSIASM, ALTER THE DATE ON YOUR BAR SUBSCRIPTION
You will lose your 2-for-1 discount. Or at least I just did. And they can’t give it back to me so I have to call back and get a refund later, and it looks like it’ll be smaller than the discount I was being offered.
UPDATE: actually they can give it back (thanks Isobel!), but depending on how tight-fisted you are you might still want to reconsider: the discount you get back is for a subscription pack for free, i.e. £19.50 off. The discount existing subscribers have is, interestingly, for a non-subscription pack, i.e. £21.67. So by keeping your existing date you’ll save about £2.
@Bee get on the live chat thingy - Mark just sorted it for me
Plus I’m now getting my bars tomorrow and two different flavours and a refund on the difference between what I would’ve paid and what I was charged.
First time I’ve tried Live Chat - very impressed! Instant response, instant resolution
Brilliant! What flavour did you (not) get?!
Were you already a subsciber? And did you get the email promising you your second box free?
If yes and yes then they will honour their offer and refund you for one box
Their customer service is always awesome.
The only thing I’ve found in the past is sometimes their email response can be slow.
But with the new live chat - instant response - couldn’t ask for more !
Still Live Chat them Bee - the discount gets automatically removed if you edit your subscription in any way (its the same if you have a refer a friend discount applied, if you change your order, the discount drops off and you have to apply it again).
But they will still honour the discount - it will just appear as a refund
I did not order Chocolate. Yes I was already a subscriber and usually got two boxes at a time. I got no email promising discount, only the usual order acknowledgement one this morning. I brought my sub forward as soon as availability was announced.
I think only people who had a one box subscription got the discount - only because we were forced into buying two boxes and our subscription automatically went from charging us for one box, to charging us for two boxes, so to soften the blow, they discounted the difference just for the first more expensive subscription