Clicking manage my account from the menu just reloads the page https://huel.com and there is no way to login. I had to google https://huel.com/account this then showed the correct url then I could sign in.
Update - I think this is only on the mobile site (iPad)
Today I keep getting redirected to the UK site, whenever I try to reach the german one - whether I go there via the link at the top of this site, via google or via my own bookmark for subscription management.
Is this intentionally so or just a bug?
I can’t log in on my mobile. I’ve got a Sony running Android.
Rather than my phone, it may be a problem with my account.
I live in South Korea, and since you change your website I’ve had problems ordering Huel. I’ve ordered it plenty of times before, but now I can’t get past the shipping page. No matter what I do I always get:
“Your cart has been modified and the shipping rate you previously selected no longer applies. Please select a new rate.”
Only one shipping option is ever presented, and I always choose it, but I always get the above message.
I hoped I would be able to get around this problem by ordering on my mobile, but no luck.
Yes, the image banner you’ve pasted above. I know it might be a struggle because your packaging is white, but the grey is very uninviting. There’s no reason it can’t remain grey, but a much lighter tone would probably work wonders. Or use a real background, with the items on a genuine surface (kitchen worktop, etc).
Your designs are usually so nice and clean, but this heavy grey is muddy and doesn’t really chime.
I think on the ordering page, as highlighted by some recent threads, maybe have an explanation of the differences between New Vanilla and Original Vanilla somewhere more clearly, rather than having to hover over the small blue i icon.