I think it’s pretty bad that deliveries are taking so long. OK, Huel ran out of product - so why continue taking orders, why not put that feature on hold?
I actually think it’s really greedy to take the money out of users’ accounts when they have no intention of shipping anytime soon. Personally I haven’t received any email updates about delays and stock.
I also think it’s really irresponsible to have such a poor supply chain when you’re selling such an essential product. Sure, some people use Huel to top up their food and can go without, but many people use Huel to help with special diets, or because they are ill and can’t eat solids, or to help heal an eating disorder. Not having enough raw materials in stock while taking users money smacks of you putting profit before your customers, which jars with the Huel feel good ethos you sell yourselves on.
There’s actually been no talk of compensation either. You’ve taken people’s money, money they now can’t spend on buying supplies from your competitors, and aren’t giving people information on when they can actually expect to get the products they have paid for.
Don’t you think your customers deserve compensation for that inconvenience?